The Football Corner takes pride in our reputation for quality, but if you are dissatisfied with your purchase, we will assist you with an exchange or store/online credit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging). See note below regarding boxed goods. It is preferred if you include The Football Corner return form with the item when returned.
Please use a suitable satchel or carton to return your item(s) by post, as we cannot process any orders that are damaged in the post. Please allow 10 days from the day you return your product for your account to be credited.
We are unable to accept returns or exchange items that have undergone personalisation, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of personalised items if prior to, during or after the personalisation process a player changes his/her number or leaves a club.
We are also unable to accept returns on any products that have had team logos or player personalisation printed on to the item.
Please contact us ASAP if you suspect that the item you purchased from The Football Corner is faulty. If the age of your item falls within certain guidelines and if the item is deemed to be faulty due to manufacturing or fabric defect, The Football Corner will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
IF YOU CHANGE YOUR MIND
The Football Corner is unable to accept items that have had the tags removed, have been personalised, worn, washed or have the original box packaging damaged. Change of mind returns are only available within 14 days and only apply to items in a resalable condition during The Football Corner will refund the purchase amount, less the original freight charges. In this instance the return freight cost is to be paid by the customer.
As customers can appreciate, colours shown on-line may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only. If the colour differs substantially from what was ordered then The Football Corner will exchange the item with no additional freight charges.
To return an item just jump online and sign into your account. Find your order and advise item details to be returned – then follow the steps.
Once you’ve done that, we kindly ask that you send the items back to us at the below address:
The Football Corner
PO Box 6146
Baulkham Hills B.C, NSW, 2153